Terms & Conditions
Customer Terms
Terms & Conditions
These terms explain how orders, payments, delivery and support work when shopping on R5 Store.
Orders & Payments
All prices are displayed in South African Rand. Orders are processed after successful payment confirmation. R5 Store uses secure checkout options such as PayFast where available.
Delivery
Delivery times can vary depending on supplier processing, stock availability and courier movement. Tracking details are shared when available after dispatch.
Returns & Support
If an item arrives damaged, incorrect or defective, customers should contact R5 Store support as soon as possible with order details and photos where relevant. Returns are reviewed according to product condition and eligibility.