Frequently Asked Questions
Frequently Asked Questions
Helpful answers for customers before placing an order.
How long does delivery take?
Standard delivery is normally 7–21 business days from order processing for many products. Some items may take longer depending on stock, courier movement and supplier processing.
Do you deliver in South Africa?
5Rand Store is focused on South African customers and aims to support nationwide delivery where available.
What payment methods are available?
Checkout uses available secure payment providers displayed at checkout. Payment options may change as the store grows.
How do I contact support?
Email info@5randstore.co.za or customercare@5randstore.co.za. You can also WhatsApp 072 0381 245.
Can I track my order?
Tracking is provided where available after dispatch. Some supplier-fulfilled products may update later in the delivery process.
Can I return an item?
Damaged, incorrect or faulty products can be reviewed according to the Refund Policy. Contact support with your order number and photos.
Why are some delivery times longer?
Some products may be supplier-fulfilled or imported, which can add processing and courier time. We display clear estimated timelines so customers know what to expect.
Are prices in Rand?
Yes, 5Rand Store focuses on South African Rand pricing for a simpler local shopping experience.