Eligible Issues
Refund or replacement requests may be reviewed for damaged items, incorrect items, faulty products on arrival or missing items from an order.
Refund Policy
Customer Care
Refund Policy
We want customers to shop with confidence and understand how refund support works.
How to Request Help
Contact support with your order number, photos of the product and packaging, and a short explanation of the issue.
Review Process
Refunds, replacements or store credit may be offered depending on product condition, eligibility and supporting information.
Contact
Email customercare@5randstore.co.za or WhatsApp 072 0381 245.